{"id":37324,"date":"2025-11-21T11:33:17","date_gmt":"2025-11-21T10:33:17","guid":{"rendered":"https:\/\/mgellogement.fr\/faq\/"},"modified":"2026-02-26T10:10:51","modified_gmt":"2026-02-26T09:10:51","slug":"faq","status":"publish","type":"page","link":"https:\/\/mgellogement.fr\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"[vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_color=&#8221;#333333&#8243; scene_position=&#8221;center&#8221; top_padding=&#8221;80&#8243; bottom_padding=&#8221;80&#8243; bottom_padding_tablet=&#8221;20&#8243; top_padding_phone=&#8221;45&#8243; bottom_padding_phone=&#8221;0&#8243; left_padding_phone=&#8221;0&#8243; right_padding_phone=&#8221;0&#8243; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; row_position_desktop=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column left_padding_desktop=&#8221;20&#8243; flex_gap_desktop=&#8221;10px&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;2\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;parallax&#8221; animation_movement_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;advanced&#8221; border_left_desktop=&#8221;4&#8243; column_border_color=&#8221;#ff6b3d&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;advanced&#8221; gradient_type=&#8221;default&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<h1><span style=\"color: #ffffff;\">FAQ<\/span><\/h1>\n[\/vc_column_text][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; flex_gap_desktop=&#8221;10px&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; gradient_type=&#8221;default&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;40&#8243; bottom_padding=&#8221;40&#8243; top_padding_phone=&#8221;20&#8243; bottom_padding_phone=&#8221;20&#8243; left_padding_phone=&#8221;0&#8243; right_padding_phone=&#8221;0&#8243; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; row_position_desktop=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column left_padding_desktop=&#8221;40&#8243; left_padding_phone=&#8221;0&#8243; flex_gap_desktop=&#8221;10px&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;advanced&#8221; border_left_desktop=&#8221;4&#8243; border_left_phone=&#8221;0&#8243; column_border_color=&#8221;#ff6b3d&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;advanced&#8221; gradient_type=&#8221;default&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<h2><span style=\"color: #707070;\"><span class=\"TextRun Underlined MacChromeBold SCXW217770628 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW217770628 BCX0\">About our residences<\/span><\/span> <\/span><\/h2>\n[\/vc_column_text][toggles style=&#8221;default&#8221; border_radius=&#8221;none&#8221;][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Are any apartments available?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]Interested in student housing and want to know if anything is available? Submit a pre-booking request on the page of the residence of your choice. Once your request has been submitted, be sure to check your emails to create your tenant account. We will get back to you within 7 business days.<br \/>\n<a href=\"https:\/\/mgellogement.fr\/en\/our-residences\/\">Discover our residences<\/a>[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;How much is the rent?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span data-contrast=\"auto\">The rent amount varies depending on the residence, the type of accommodation, and its size. You can view the rent details by selecting the residence of your choice, then going to the \u201cAccommodation\u201d tab. Prices are shown per month, excluding utilities and including utilities. The details of the utilities are also specified.<\/span><span data-ccp-props=\"{\"><br \/>\n<\/span><span data-contrast=\"auto\"><a href=\"https:\/\/mgellogement.fr\/en\/our-residences\/\">Discover our residences<\/a> <\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Do you accept flatsharing?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span data-contrast=\"auto\">Only some of our residences offer flatsharing.<br \/>\nHere are the ones that do:<\/span><\/p>\n<p><span data-contrast=\"auto\">Residence <a href=\"https:\/\/mgellogement.fr\/en\/logement-etudiant\/nancy-gec\/\">Le Gec in Nancy<\/a><br \/>\n<\/span><span data-contrast=\"auto\">Residence <a href=\"https:\/\/mgellogement.fr\/en\/logement-etudiant\/nancy-alix\/\">Les Alix in Nancy<\/a><br \/>\n<\/span><span data-contrast=\"auto\">Residence <a href=\"https:\/\/mgellogement.fr\/en\/logement-etudiant\/reims-quai\/\">Quai 207 in Reims<\/a><\/span><span data-contrast=\"auto\"><br \/>\nResidence <a href=\"https:\/\/mgellogement.fr\/en\/logement-etudiant\/strasbourg-louise\/\">Louise in Strasbourg<\/a><\/span><span data-contrast=\"auto\"><br \/>\nResidence <a href=\"https:\/\/mgellogement.fr\/en\/logement-etudiant\/rennes-loti\/\">Loti in Rennes<\/a><\/span><span data-contrast=\"auto\"><br \/>\nResidence <a href=\"https:\/\/mgellogement.fr\/en\/logement-etudiant\/angers-maine\/\">La Maine in Angers<\/a><br \/>\n<\/span><span data-contrast=\"auto\">Residence <a href=\"https:\/\/mgellogement.fr\/en\/logement-etudiant\/metz-pasteur\/\">Pasteur in Metz<\/a> <\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;What is the maximum number of flatmates you accept?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span data-contrast=\"auto\">Not all of our residences accept flatsharing. Here are the details of the residences that offer flatsharing: <\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"-\" data-font=\"Aptos\" data-listid=\"5\" data-list-defn-props=\"{\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\"><strong>Residence Les Alix in Villers-l\u00e8s-Nancy<\/strong>: we accept a maximum of 3 flatmates per apartment in this residence.<br \/>\n<a href=\"https:\/\/mgellogement.fr\/en\/logement-etudiant\/nancy-alix\/\">Learn more<\/a><\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"-\" data-font=\"Aptos\" data-listid=\"5\" data-list-defn-props=\"{\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\"><strong>Residence Louise in Strasbourg:<\/strong> We accept a maximum of 2 flatmates per apartment in this residence<\/span><span data-ccp-props=\"{\"><br \/>\n<\/span><span data-contrast=\"auto\"><a href=\"https:\/\/mgellogement.fr\/en\/logement-etudiant\/strasbourg-louise\/\">Learn more<\/a><br \/>\n<\/span><span data-ccp-props=\"{\"><br \/>\n<\/span><\/li>\n<li aria-setsize=\"-1\" data-leveltext=\"-\" data-font=\"Aptos\" data-listid=\"5\" data-list-defn-props=\"{\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\"><strong>Residence de la Maine in Angers:<\/strong> We accept a maximum of 2 or 3 flatmates per apartment in this residence.<\/span><span data-ccp-props=\"{\"><br \/>\n<\/span><span data-contrast=\"auto\"><a href=\"https:\/\/mgellogement.fr\/en\/logement-etudiant\/angers-maine\/\">Learn more<\/a> <\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"-\" data-font=\"Aptos\" data-listid=\"5\" data-list-defn-props=\"{\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\"><strong>Residence Le Gec in Nancy:<\/strong> We accept a maximum of 4 or 5 flatmates per apartment in this residence.<\/span><span data-ccp-props=\"{\"><br \/>\n<\/span><a href=\"https:\/\/mgellogement.fr\/en\/logement-etudiant\/nancy-gec\/\"><span data-contrast=\"auto\">Learn more<\/span><\/a><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"-\" data-font=\"Aptos\" data-listid=\"5\" data-list-defn-props=\"{\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\"><strong>Residence Quai 207 in Reims:<\/strong> We accept a maximum of 2 flatmates per apartment in this residence.<\/span><span data-ccp-props=\"{\"><br \/>\n<\/span><a href=\"https:\/\/mgellogement.fr\/en\/logement-etudiant\/reims-quai\/\"><span data-contrast=\"auto\">Learn more<\/span><\/a><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"-\" data-font=\"Aptos\" data-listid=\"2\" data-list-defn-props=\"{\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\"><strong>Residence Loti in Rennes:<\/strong> We accept a maximum of 2 flatmates per apartment in this residence.<\/span><span data-ccp-props=\"{\"><br \/>\n<\/span><a href=\"https:\/\/mgellogement.fr\/en\/logement-etudiant\/rennes-loti\/\"><span data-contrast=\"auto\">Learn more<\/span><\/a><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"-\" data-font=\"Aptos\" data-listid=\"1\" data-list-defn-props=\"{\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\"><strong>Residence Pasteur in Metz: <\/strong>We accept a maximum of 3 flatmates per apartment in this residence.<\/span><br \/>\n<span data-contrast=\"auto\"><a href=\"https:\/\/mgellogement.fr\/en\/logement-etudiant\/metz-pasteur\/\">Learn more<\/a> <\/span><\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Can I get more photos of the apartments?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun SCXW238464544 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW238464544 BCX0\" data-ccp-parastyle=\"Para text\" data-ccp-parastyle-defn=\"{\">You can find photos of our apartments directly on the page for each residence. We can provide additional photos when you submit your housing request. <\/span><\/span> [\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Is it possible to visit the apartments?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun SCXW188311523 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW188311523 BCX0\" data-ccp-parastyle=\"Para text\" data-ccp-parastyle-defn=\"{\">No, it is not possible to visit the apartments before submitting a rental request.<\/span><\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;What do T1, T1 bis, T2, T3, T4, T5, T6 mean?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">A T1 apartment: accommodation made up of a single main room that includes the living area, sleeping area, and kitchenette. The bathroom and toilet are separate. <\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">A T1 bis apartment: accommodation with a large main room, generally larger than 22 or 25 m\u00b2 depending on the residence. This layout often makes it possible to create a sleeping area separate from the rest of the living space, without having a true second enclosed room. <\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">A T2 apartment: made up of two main rooms: a living room (often with a kitchenette) and a separate bedroom, offering a clearer separation between living and sleeping areas.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">A T3 apartment: includes three main rooms, generally a living room and two separate bedrooms. This type of accommodation is particularly suitable for flatsharing or couples. <\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">A T4 apartment: made up of four main rooms, most often a living room and three separate bedrooms, ideal for flatsharing.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{\" data-aria-posinset=\"6\" data-aria-level=\"1\"><span data-contrast=\"auto\">A T5 apartment: made up of five main rooms, most often a living room and four separate bedrooms, ideal for flatsharing.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{\" data-aria-posinset=\"7\" data-aria-level=\"1\"><span data-contrast=\"auto\">A T6 apartment: made up of six main rooms, most often a living room and five separate bedrooms, ideal for flatsharing.<\/span><\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;What is the size of the apartments?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span data-contrast=\"auto\">Do you want to know the size of a specific apartment?<\/span><span data-ccp-props=\"{\"><br \/>\n<\/span><span data-contrast=\"auto\">On the residence page, go to the \u201cAccommodation\u201d tab to see the detailed sizes by accommodation type.<\/span> [\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;What\u2019s the difference between \u201cfurnished\u201d and \u201cequipped\u201d accommodation?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun SCXW35192503 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW35192503 BCX0\">Our apartments are not furnished, but they are equipped. This means they do not include a mattress, bed linen, kitchen utensils, or a cleaning kit\u2014except in the Louise residence in Strasbourg and the Relais de Chelles residence in Brou-sur-Chantereine, where these items are provided. <\/span><\/span> [\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;What does my rent include?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span data-contrast=\"auto\">Your rent includes the following: <\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">base rent, <\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">utilities (water, electricity in the apartments for some residences, maintenance of common areas, household waste tax, heating for some residences, etc.),<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">additional fees (apartment equipment),<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Depending on the residence, you may also benefit from options such as access to a coin-free laundry room, high-speed internet, a gym, a coworking room, etc. These services are paid and can be added to the rent at the tenant\u2019s request. Check the \u201cIncluded\u201d and \u201cOptions\u201d tabs on your residence page to see the available services. <\/span> [\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;What is a PRM apartment?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span class=\"NormalTextRun SCXW98112113 BCX0\" data-ccp-parastyle=\"Para text\" data-ccp-parastyle-defn=\"{\">A PRM apartment <\/span><span class=\"NormalTextRun SCXW98112113 BCX0\" data-ccp-parastyle=\"Para text\">(Person with Reduced Mobility) <\/span><span class=\"NormalTextRun SCXW98112113 BCX0\" data-ccp-parastyle=\"Para text\">is accommodation designed to meet accessibility standards for people with disabilities.<br \/>\n<span class=\"TextRun SCXW87542183 BCX0\" lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW87542183 BCX0\" data-ccp-parastyle=\"Para text\" data-ccp-parastyle-defn=\"{\">In some of our residences, you will find PRM ramps and elevators.<\/span><\/span><br \/>\n<\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Is there a set of house rules?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun SCXW111366414 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW111366414 BCX0\" data-ccp-parastyle=\"Para text\" data-ccp-parastyle-defn=\"{\">You can find your residence\u2019s house rules in your sublease contract or on the notice board inside the residence.<\/span><\/span> [\/vc_column_text][\/toggle][\/toggles][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<h2><span style=\"color: #707070;\"><span class=\"TextRun Underlined MacChromeBold SCXW217770628 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW217770628 BCX0\">Our services included or optional<\/span><\/span> <\/span><\/h2>\n[\/vc_column_text][toggles style=&#8221;default&#8221; border_radius=&#8221;none&#8221;][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Who can access the common areas?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun SCXW253165415 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW253165415 BCX0\" data-ccp-parastyle=\"Para text\" data-ccp-parastyle-defn=\"{\">Use of the common rooms is reserved for tenants. If you notice someone who should not be in the residence, don\u2019t hesitate to contact the MGEL Logement regional teams. <\/span><\/span> [\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Are services included in the rent price?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span data-contrast=\"auto\">Some of our services are included in the rent price, others are extra. Check the \u201cIncluded\u201d and \u201cOptions\u201d tabs on the page for <a href=\"https:\/\/mgellogement.fr\/en\/our-residences\/\">your residence to see the available services<\/a>. <\/span> [\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;I want to subscribe to the residence options&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun Highlight SCXW71975757 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW71975757 BCX0\">If you didn\u2019t subscribe to the <\/span><span class=\"NormalTextRun SCXW71975757 BCX0\">options available in your residence at the time of your reservation, c<\/span><span class=\"NormalTextRun SCXW71975757 BCX0\">ontac<\/span><span class=\"NormalTextRun SCXW71975757 BCX0\">t<\/span><span class=\"NormalTextRun SCXW71975757 BCX0\"> the<\/span><span class=\"NormalTextRun SCXW71975757 BCX0\"> MGEL Lo<\/span><span class=\"NormalTextRun SCXW71975757 BCX0\">gement regional teams\u202f<\/span><span class=\"NormalTextRun SCXW71975757 BCX0\">via our <\/span><span class=\"NormalTextRun SCXW71975757 BCX0\">contact form.<\/span><\/span> [\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Can I cancel my options?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun SCXW255561203 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW255561203 BCX0\" data-ccp-parastyle=\"Para text\" data-ccp-parastyle-defn=\"{\">Any option you subscribe to is valid for the entire duration of the lease and cannot be cancelled before it ends<\/span><\/span> [\/vc_column_text][\/toggle][\/toggles][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<h2><span style=\"color: #707070;\"><span class=\"TextRun Underlined MacChromeBold SCXW218082013 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW218082013 BCX0\" data-ccp-parastyle=\"Para text\" data-ccp-parastyle-defn=\"{\">Problems in your apartment?<\/span><\/span><\/span><\/h2>\n[\/vc_column_text][toggles style=&#8221;default&#8221; border_radius=&#8221;none&#8221;][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Which repairs are the tenant\u2019s responsibility?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span data-contrast=\"auto\">Routine repairs and regular maintenance of the apartment are the tenant\u2019s responsibility. This includes in particular: <\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"16\" data-list-defn-props=\"{\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">The <\/span><b><span data-contrast=\"auto\">replacement of light bulbs<\/span><\/b><span data-contrast=\"auto\">, neon tubes, and batteries (remote controls, detectors, parking transmitters, etc.).<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"16\" data-list-defn-props=\"{\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Maintenance and <\/span><b><span data-contrast=\"auto\">cleaning of equipment<\/span><\/b><span data-contrast=\"auto\">\u202f(extractor hood, traps, seals, ventilation, etc.).<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"16\" data-list-defn-props=\"{\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Unblocking <\/span><b><span data-contrast=\"auto\">drains and pipes<\/span><\/b><span data-contrast=\"auto\">\u202fin case of blockage.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"16\" data-list-defn-props=\"{\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">The <\/span><b><span data-contrast=\"auto\">replacement of fuses<\/span><\/b><span data-contrast=\"auto\">\u202fand resetting the electrical panel.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"16\" data-list-defn-props=\"{\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">Maintenance of the <\/span><b><span data-contrast=\"auto\">water heater<\/span><\/b><span data-contrast=\"auto\">\u202f(forced start, simple adjustments).<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"16\" data-list-defn-props=\"{\" data-aria-posinset=\"6\" data-aria-level=\"1\"><span data-contrast=\"auto\">Minor <\/span><b><span data-contrast=\"auto\">plumbing<\/span><\/b><span data-contrast=\"auto\">\u202f: tightening seals, replacing hoses, tap aerators, etc.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"16\" data-list-defn-props=\"{\" data-aria-posinset=\"7\" data-aria-level=\"1\"><span data-contrast=\"auto\">The <\/span><b><span data-contrast=\"auto\">replacement of lost keys<\/span><\/b><span data-contrast=\"auto\">, badges, and Vigiks.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"16\" data-list-defn-props=\"{\" data-aria-posinset=\"8\" data-aria-level=\"1\"><span data-contrast=\"auto\">The <\/span><b><span data-contrast=\"auto\">replacement of broken windows<\/span><\/b><span data-contrast=\"auto\">\u202ffollowing clumsiness or misuse.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"16\" data-list-defn-props=\"{\" data-aria-posinset=\"9\" data-aria-level=\"1\"><span data-contrast=\"auto\">Treatment of <\/span><b><span data-contrast=\"auto\">pests<\/span><\/b><span data-contrast=\"auto\">\u202f(fleas, cockroaches, bedbugs, etc.), except infestations linked to the building.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"16\" data-list-defn-props=\"{\" data-aria-posinset=\"10\" data-aria-level=\"1\"><span data-contrast=\"auto\"><b><span data-contrast=\"auto\">Minor repairs, maintenance, and normal use of essential equipment provided in the apartment<\/span><\/b><span data-contrast=\"auto\">, such as:<\/span><\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"o\" data-font=\"Symbol\" data-listid=\"16\" data-list-defn-props=\"{\" data-aria-posinset=\"1\" data-aria-level=\"2\"><b><span data-contrast=\"auto\">Refrigerator<\/span><\/b><span data-contrast=\"auto\">\u202f(cleaning, defrosting, routine maintenance)<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"o\" data-font=\"Symbol\" data-listid=\"16\" data-list-defn-props=\"{\" data-aria-posinset=\"2\" data-aria-level=\"2\"><b><span data-contrast=\"auto\">Bed base<\/span><\/b><span data-contrast=\"auto\">\u202f(proper use, replacement if damaged through use)<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"o\" data-font=\"Symbol\" data-listid=\"16\" data-list-defn-props=\"{\" data-aria-posinset=\"3\" data-aria-level=\"2\"><b><span data-contrast=\"auto\">Cooktop<\/span><\/b><span data-contrast=\"auto\">\u202f(maintenance, cleaning, proper use)<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"o\" data-font=\"Symbol\" data-listid=\"16\" data-list-defn-props=\"{\" data-aria-posinset=\"4\" data-aria-level=\"2\"><b><span data-contrast=\"auto\">Desk, chairs, shelves, furniture<\/span><\/b><span data-contrast=\"auto\">\u202f(maintenance, tightening screws, replacement in case of breakage due to use)<\/span><\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;My keys were stolen \/ I lost my keys\u2014what should I do?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span data-contrast=\"auto\">If your keys are lost or stolen, here are the steps to follow:<\/span><\/p>\n<ol>\n<li><span data-contrast=\"auto\">File a loss or theft report at the nearest police station.<\/span><\/li>\n<li><span data-contrast=\"auto\">Contact your home insurance provider to inform them of the situation.<\/span><\/li>\n<li><span data-contrast=\"auto\">Report the incident to the MGEL Logement regional teams.<\/span><\/li>\n<li><span data-contrast=\"auto\">Call a locksmith if necessary (lost keys, jammed lock, or slammed door). The cost is your responsibility. <strong>T<\/strong><\/span><b><span data-contrast=\"auto\">he cylinder must be part of our key system; it is preferable to request an opening without changing it, as any change will be billed by MGEL Logement.<\/span><\/b><\/li>\n<\/ol>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;My parking remote no longer works&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun SCXW244112772 BCX0\" lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW244112772 BCX0\">If your parking remote no longer works, <\/span><\/span><span class=\"TextRun MacChromeBold SCXW244112772 BCX0\" lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW244112772 BCX0\">replacing the battery is your responsibility<\/span><\/span><span class=\"TextRun SCXW244112772 BCX0\" lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW244112772 BCX0\">.<\/span><\/span> [\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;My smoke detector beeps intermittently&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun SCXW151849527 BCX0\" lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW151849527 BCX0\">Depending on the installed model, <\/span><\/span><span class=\"TextRun MacChromeBold SCXW151849527 BCX0\" lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW151849527 BCX0\">replacing the battery or the detector is your responsibility<\/span><\/span><span class=\"TextRun SCXW151849527 BCX0\" lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW151849527 BCX0\">.<\/span><\/span> [\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;I have a water leak\u2014what should I do?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<ol>\n<li><span data-contrast=\"auto\">Turn off the water supply to the affected fixture (toilet, sink, etc.).<\/span><\/li>\n<li><span data-contrast=\"auto\">If the leak is severe, shut off the apartment\u2019s main water supply (often in a technical cupboard in the hallway).<\/span><\/li>\n<li><span data-contrast=\"auto\">If you can\u2019t turn off the water, call the fire department immediately.<\/span><\/li>\n<li><span data-contrast=\"auto\">Inform the MGEL Logement teams <\/span><span data-contrast=\"auto\">via the contact form<\/span><span data-contrast=\"auto\"> about the situation and report the claim to your insurance for any potential damage.<\/span><\/li>\n<\/ol>\n<p><span data-contrast=\"auto\">In case of a major leak or risk to the electrical installation, contact an emergency plumber (number displayed at the entrance to your residence) and also call the fire department if necessary.<\/span> [\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;I lost my Vigik or magnetic card\u2014what should I do?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun SCXW35137056 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW35137056 BCX0\">Replacing the <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW35137056 BCX0\">Vigik<\/span><span class=\"NormalTextRun SCXW35137056 BCX0\"> or magnetic card is your responsibility.<\/span><\/span> [\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;I have pests in my apartment\u2014what should I do?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun SCXW79097018 BCX0\" lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW79097018 BCX0\">Pest control is a <\/span><\/span><span class=\"TextRun MacChromeBold SCXW79097018 BCX0\" lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW79097018 BCX0\">tenant charge<\/span><\/span><span class=\"TextRun SCXW79097018 BCX0\" lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW79097018 BCX0\">.<\/span><\/span> <span class=\"TextRun SCXW79097018 BCX0\" lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW79097018 BCX0\">Inform <\/span><span class=\"NormalTextRun SCXW79097018 BCX0\">the <\/span><span class=\"NormalTextRun SCXW79097018 BCX0\">MGEL Logement teams so a company can come out <\/span><\/span><span class=\"TextRun MacChromeBold SCXW79097018 BCX0\" lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW79097018 BCX0\">at your expense<\/span><\/span><span class=\"TextRun SCXW79097018 BCX0\" lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW79097018 BCX0\">, or contact a company of your choice.<\/span><\/span> [\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;How do I schedule my electricity meter reading?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun SCXW123669653 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW123669653 BCX0\" data-ccp-parastyle=\"Para text\" data-ccp-parastyle-defn=\"{\">You should contact your EDF or UEM agency (for Metz) after the move-out inspection to stop billing only. Under no circumstances should you have your meter disconnected. <\/span><\/span> [\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;My internet box or Wi-Fi isn\u2019t working\u2014what should I do?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<strong>Problem with your internet box <\/strong><br \/>\n<span data-contrast=\"auto\">Contact your provider SFR (number displayed at the entrance to your residence).<\/span><\/p>\n<p><span data-contrast=\"auto\"><strong>Wi-Fi issue in some residences<\/strong> (Grands Moulins b\u00e2t B, Pasteur, Faubourg de Pierre)<\/span><br \/>\n<span data-contrast=\"auto\">Contact the MGEL Logement teams via our contact form; the intervention will be free of charge.<\/span> [\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Fire or suspected fire (smoke, burning smell, alarm)&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun SCXW190468308 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW190468308 BCX0\">Call the fire department immediately: 18 or 112.<\/span><\/span> [\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Power outage\u2014what should I do?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span data-contrast=\"auto\">General outage in the neighborhood or building<\/span><br \/>\n<span data-contrast=\"auto\">Contact Enedis, the electricity network operator.<\/span><\/p>\n<p><span data-contrast=\"auto\">Outage limited to your apartment<\/span><\/p>\n<ol>\n<li><span data-contrast=\"auto\">First check your electrical panel.<\/span><\/li>\n<li><span data-contrast=\"auto\">If the issue persists, contact an electrician (number displayed at the entrance to your residence).<\/span><\/li>\n<\/ol>\n[\/vc_column_text][\/toggle][\/toggles][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<h2><span style=\"color: #707070;\"><span class=\"TextRun Underlined MacChromeBold SCXW218082013 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW218082013 BCX0\" data-ccp-parastyle=\"Para text\" data-ccp-parastyle-defn=\"{\">FAQ &#8211; Contract<\/span><\/span><\/span><\/h2>\n[\/vc_column_text][toggles style=&#8221;default&#8221; border_radius=&#8221;none&#8221;][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;How do I submit a housing request?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span data-contrast=\"auto\">To submit a request, go to the page of the residence you\u2019re interested in and follow the pre-booking steps.<\/span><\/p>\n<p><span data-contrast=\"auto\">Here is the list of documents to provide:<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"28\" data-list-defn-props=\"{\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">For the tenant: an ID document, a certificate of enrollment, and the latest personal tax notice, or your parents\u2019 if you are still attached to their tax household. For young professionals and apprentices, you must also provide the employment or apprenticeship contract. <\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"28\" data-list-defn-props=\"{\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">For the guarantor: if the guarantor is a legal entity, the Visale guarantee document is required. If the guarantor is an individual, you must provide their ID, their last three payslips, proof of address, and their latest tax notice. <\/span><\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Do I need a guarantor to access housing?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span data-contrast=\"auto\">A guarantor is someone who agrees to pay the rent if the tenant fails to pay. A guarantor is required to submit a housing request in our residences.<\/span><\/p>\n<p><span data-contrast=\"auto\">If the guarantor is an individual (a parent or someone else), you must provide a copy of their ID as well as their latest tax notice.<\/span><\/p>\n<p><span data-contrast=\"auto\">Don\u2019t have an individual or corporate guarantor? <a href=\"https:\/\/mgellogement.fr\/en\/visale\/\">Discover the Visale guarantee<\/a><\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;How long will it take to receive an email confirming my application has been accepted?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span data-contrast=\"auto\">We commit to responding to your housing request within 7 business days. However, some applications may be submitted to a Housing Allocation Committee (CAL), which can extend processing time. If your request needs to go through the CAL, you will be informed by email.<\/span><\/p>\n<p><span data-contrast=\"auto\">In high-demand areas such as \u00cele-de-France, Strasbourg, Rennes, and Angers, the response time may be reduced to 3 business days. After 3 to 7 business days depending on your region, and without a response from us, you can consider that your application has been refused.<\/span> [\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;How do I cancel my housing request?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span data-contrast=\"auto\">If the lease has not yet been signed, you can cancel your rental by contacting our MGEL Logement regional teams via the contact form.<\/span><\/p>\n<p><span data-contrast=\"auto\">After the lease is signed, the tenant must give notice of departure by registered letter to the following address: 35 cours L\u00e9opold, CS 2408 &#8211; 54042 NANCY Cedex. The notice period varies depending on the geographical area and whether the accommodation is furnished or not: it is 1 or 3 months. During this notice period, the tenant remains liable for the rent.<\/span> [\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;What is the minimum duration of a rental contract?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun SCXW124156236 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW124156236 BCX0\" data-ccp-parastyle=\"Para text\" data-ccp-parastyle-defn=\"{\">The minimum rental duration is usually 1 year. However, in exceptional cases, we may accept rental contracts shorter than 1 year on a case-by-case basis, depending on availability. <\/span><\/span> [\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Who can access housing and what are the conditions?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span data-contrast=\"auto\">Our housing is reserved for students, apprentices, and young professionals under 30. Here are a few special cases: <\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">Couples can only rent apartments with multiple bedrooms, and each person must sign a lease.<\/span><\/li>\n<li><span data-contrast=\"auto\">Minors in their 18th year can apply if both parents sign the contract.<\/span><\/li>\n<li><span data-contrast=\"auto\">Young professionals, whether MGEL employees or not, and students in apprenticeship programs can also apply.<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">If you <\/span><b><span data-contrast=\"auto\">are no longer a student<\/span><\/b><span data-contrast=\"auto\"> or are <\/span><b><span data-contrast=\"auto\">over 30<\/span><\/b><span data-contrast=\"auto\">, you cannot keep the apartment.<\/span> [\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;What does the move-in inspection involve?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun SCXW163238960 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW163238960 BCX0\" data-ccp-parastyle=\"Para text\" data-ccp-parastyle-defn=\"{\">The inspection report is a mandatory document that details the equipment and the overall condition of the apartment. It is carried out by an MGEL Logement representative and the future tenant or their representative. This document serves as a reference to compare the condition of the apartment at move-in and move-out. It helps determine whether the security deposit will be returned to the tenant at the end of the lease. <\/span><\/span> [\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;When can I do my move-in inspection?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun SCXW45032098 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW45032098 BCX0\" data-ccp-parastyle=\"Para text\" data-ccp-parastyle-defn=\"{\">The move-in inspection can be carried out from the first day of the rental contract, Monday to Friday, during MGEL Logement office opening hours, excluding Saturdays, Sundays, and public holidays. The <\/span><span class=\"NormalTextRun SCXW45032098 BCX0\" data-ccp-parastyle=\"Para text\">regional<\/span><span class=\"NormalTextRun SCXW45032098 BCX0\" data-ccp-parastyle=\"Para text\"> MGEL Logement teams will contact you to schedule an appointment.<\/span><\/span> [\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;I can\u2019t be present for my inspection&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun SCXW98093507 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW98093507 BCX0\">You can appoint a third party to represent you. They must come with a power of attorney, a copy of your ID, and their own ID <\/span><\/span> [\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;How do I receive a copy of the inspection report?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun Highlight SCXW42188188 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW42188188 BCX0\" data-ccp-parastyle=\"Para text\" data-ccp-parastyle-defn=\"{\">The inspection report will be sent by email to the address you provided when your rental application was created. Please note that it takes an average of 7 days to receive a copy of the inspection report. If you do not receive it, don\u2019t hesitate to contact the regional<\/span><span class=\"NormalTextRun SCXW42188188 BCX0\" data-ccp-parastyle=\"Para text\"> MGEL Logement<\/span><span class=\"NormalTextRun SCXW42188188 BCX0\" data-ccp-parastyle=\"Para text\"> teams via our contact form<\/span><span class=\"NormalTextRun SCXW42188188 BCX0\" data-ccp-parastyle=\"Para text\">.<\/span><\/span> [\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;What should I do if I notice damage not listed in the move-in inspection report?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun SCXW24468319 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW24468319 BCX0\" data-ccp-parastyle=\"Para text\" data-ccp-parastyle-defn=\"{\">Any issue not detected during the move-in inspection must be reported within 20 days by registered letter with acknowledgment of receipt to the following address: <\/span><span class=\"NormalTextRun SCXW24468319 BCX0\" data-ccp-parastyle=\"Para text\">35 cours L\u00e9opold, CS 2408 &#8211; 54042 NANCY Cedex<\/span><span class=\"NormalTextRun SCXW24468319 BCX0\" data-ccp-parastyle=\"Para text\">.<\/span><\/span> [\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;How do I arrange my move-out inspection?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span data-contrast=\"auto\">You must notify us of your intention to leave your apartment at the earliest one month before the end of your contract and at the latest on the last day of it. This notification must be made by registered letter sent to 35 cours L\u00e9opold, CS 2408 &#8211; 54042 NANCY Cedex.<\/span><\/p>\n<p><span data-contrast=\"auto\">Once your letter has been received, you can schedule an appointment with the MGEL Logement regional teams, Monday to Friday, during office opening hours, excluding Saturdays, Sundays, and public holidays.<\/span> [\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;How long is the notice period?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun SCXW247638819 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW247638819 BCX0\" data-ccp-parastyle=\"Para text\" data-ccp-parastyle-defn=\"{\">The notice period is 1 month for furnished accommodation and 3 months for unfurnished<\/span><span class=\"NormalTextRun SCXW247638819 BCX0\" data-ccp-parastyle=\"Para text\"> (equipped)<\/span><span class=\"NormalTextRun SCXW247638819 BCX0\" data-ccp-parastyle=\"Para text\"> accommodation, depending on the residence concerned.<\/span><span class=\"NormalTextRun SCXW247638819 BCX0\" data-ccp-parastyle=\"Para text\"> There is an exception for the residences in Strasbourg, Mulhouse, and Paris, where the notice period remains 1 month.<\/span><\/span> [\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;I need to do repairs before leaving my apartment\u2014who should I inform?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun SCXW63992016 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW63992016 BCX0\" data-ccp-parastyle=\"Para text\" data-ccp-parastyle-defn=\"{\">If you believe your apartment needs to be restored at your expense before you leave, contact <\/span><span class=\"NormalTextRun SCXW63992016 BCX0\" data-ccp-parastyle=\"Para text\">the MGEL Logement regional teams <\/span><span class=\"NormalTextRun SCXW63992016 BCX0\" data-ccp-parastyle=\"Para text\">for a visit. Any disputed points can then be discussed and resolved before your departure.<\/span><\/span> [\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Are the residences eligible for housing assistance?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun SCXW46911411 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW46911411 BCX0\">Yes, our residences are eligible for APL or ALS. You can apply directly on the CAF website. The CAF rent certificate will be given to you when the contract is signed. <\/span><\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Who receives the housing assistance?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun SCXW191399572 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW191399572 BCX0\">Housing assistance is paid directly to MGEL Logement and deducted from your rent and utilities.<\/span><\/span> [\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Why was my first rent payment taken in full without deducting my assistance?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun SCXW216693197 BCX0\" lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW216693197 BCX0\">The first month of the rental corresponds to a waiting month according to the CAF. Housing assistance is therefore not paid for this first month, except in the case of continuity between two rental contracts. For more information, see the CAF website: <\/span><\/span><a class=\"Hyperlink SCXW216693197 BCX0\" href=\"https:\/\/www.caf.fr\/allocataires\/aides-et-demarches\/droits-et-prestations\/logement\/les-aides-personnelles-au-logement\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW216693197 BCX0\" lang=\"FR-FR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW216693197 BCX0\" data-ccp-charstyle=\"Hyperlink\">APL and housing assistance<\/span><\/span><\/a><span class=\"TextRun SCXW216693197 BCX0\" lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW216693197 BCX0\">.<\/span><\/span> [\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Why isn\u2019t my housing assistance deducted from my rent?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun SCXW8764823 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW8764823 BCX0\">If your assistance has not been deducted, we recommend contacting your CAF to check your situation.<\/span><\/span>[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;How do I get an adjustment for my housing assistance?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun SCXW50049438 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW50049438 BCX0\">The adjustment will be applied to your tenant account and deducted from your next rent payments until the adjustment is complete. Processing time depends on the CAF. <\/span><\/span> [\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;I want to transfer to another apartment&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span data-contrast=\"auto\">Send a request via the contact form to the MGEL Logement regional teams for your residence. It will be accepted subject to: <\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">an up-to-date file (rent paid),<\/span><\/li>\n<li><span data-contrast=\"auto\">compliance with the house rules and staff,<\/span><\/li>\n<li><span data-contrast=\"auto\">the current apartment being in impeccable condition,<\/span><\/li>\n<li><span data-contrast=\"auto\">and availability in the desired residence.<\/span><\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;How do I terminate my contract?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span data-contrast=\"auto\">To terminate your contract, you must send a registered letter with acknowledgment of receipt to MGEL Logement\u2019s head office, to the address indicated on your contract or to: 35 cours L\u00e9opold, CS 2408 &#8211; 54042 NANCY Cedex.<\/span><\/p>\n<p><span data-contrast=\"auto\">The notice period depends on the residence and the type of accommodation. In high-demand areas, such as Strasbourg, Paris, or Bordeaux, it is 1 month. In non-high-demand areas, such as Mulhouse, Metz, Nancy, Audun-le-Tiche, Reims, Angers, or Rennes, it is 3 months. <\/span><\/p>\n<p><span data-contrast=\"auto\">There is an exception for the Laudine residence in Reims: although it is in a non-high-demand area, as its apartments are furnished, the notice period is reduced to 1 month.<\/span><\/p>\n<p><span data-contrast=\"auto\">Depending on your situation, and subject to valid supporting documents, the notice period may also be reduced to 1 month.<\/span> [\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;How do I update my personal information?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span data-contrast=\"auto\">To change your bank details (RIB), your last name, your first name, or your contact details, please contact us via our contact form.<\/span> [\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Is home insurance mandatory?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun SCXW2006299 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW2006299 BCX0\" data-ccp-parastyle=\"Para text\" data-ccp-parastyle-defn=\"{\">For your information, it is mandatory to insure your apartment and provide proof of tenant insurance before the move-in inspection.<\/span><\/span> [\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Can I use my apartment for purposes other than living there?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun SCXW172848910 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW172848910 BCX0\" data-ccp-parastyle=\"Para text\" data-ccp-parastyle-defn=\"{\">No, you must use the rented premises strictly for residential purposes. No craft, commercial, or professional activity is allowed within our residences. <\/span><\/span> [\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Are pets allowed?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span data-contrast=\"auto\">Pets are not recommended given the size of the apartments, but they are not prohibited. Pets can cause tenancy disturbances and damage to the apartment; in both cases, the occupant will be held responsible. <\/span> [\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Can I invite friends or family to sleep over in the apartment?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun SCXW52061518 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW52061518 BCX0\" data-ccp-parastyle=\"Para text\" data-ccp-parastyle-defn=\"{\">The lease contract gives the occupant the right to host friends and\/or family at home. However, be mindful of overcrowding if the \u201cinvitation\u201d is to last over time. <\/span><\/span> [\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Can I lend or sublet my apartment?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun SCXW95665895 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW95665895 BCX0\" data-ccp-parastyle=\"Para text\" data-ccp-parastyle-defn=\"{\">Your MGEL apartment is your primary residence, so you commit to occupying the premises personally. Any subletting or transfer of the lease, even free of charge, is prohibited. <\/span><\/span> [\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Is it possible to rent an apartment for a short period?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun SCXW226404412 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW226404412 BCX0\" data-ccp-parastyle=\"Para text\" data-ccp-parastyle-defn=\"{\">The minimum rental duration is usually 1 year. However, in exceptional cases, we may accept rental contracts shorter than 1 year on a case-by-case basis, depending on availability. <\/span><\/span> [\/vc_column_text][\/toggle][\/toggles][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<h2><span style=\"color: #707070;\"><span class=\"TextRun Underlined MacChromeBold SCXW218082013 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW218082013 BCX0\" data-ccp-parastyle=\"Para text\" data-ccp-parastyle-defn=\"{\">FAQ &#8211; Payment<\/span><\/span><\/span><\/h2>\n[\/vc_column_text][toggles style=&#8221;default&#8221; border_radius=&#8221;none&#8221;][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Which account will my refunds be paid into?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun Highlight SCXW25355015 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW25355015 BCX0\" data-ccp-parastyle=\"Para text\" data-ccp-parastyle-defn=\"{\">To verify your bank details, please contact us <\/span><span class=\"NormalTextRun SCXW25355015 BCX0\" data-ccp-parastyle=\"Para text\">via our contact form.<\/span><\/span> [\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;When will I have to pay my monthly rent?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span data-contrast=\"auto\">Payment in arrears: rent is paid once the month has ended.\u202f<\/span><\/p>\n<p><span data-contrast=\"auto\">For example: your September rent will be paid on October 10, your January rent will be paid on February 10, so it is normal to be debited for one month\u2019s rent the month after the end of your lease (example: your lease ends on 08\/31, your August rent will be paid on September 10).<\/span> [\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;How can I pay my rent?&#8221;][nectar_responsive_text inherited_font_style=&#8221;default&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun Highlight SCXW214093461 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW214093461 BCX0\" data-ccp-parastyle=\"Para text\" data-ccp-parastyle-defn=\"{\">Two payment methods are available: direct debit and bank transfer. We recommend direct debit, which makes managing your payments easier. If you have a specific request regarding your payments,<\/span><span class=\"NormalTextRun SCXW214093461 BCX0\" data-ccp-parastyle=\"Para text\"> contact us via our contact form.<\/span><\/span> [\/nectar_responsive_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;I\u2019m moving into an apartment in a few months\u2014will I have to pay rent before I move in?&#8221;][nectar_responsive_text inherited_font_style=&#8221;default&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun SCXW208150206 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW208150206 BCX0\" data-ccp-parastyle=\"Para text\" data-ccp-parastyle-defn=\"{\">You won\u2019t have to pay rent before you move in, as it is due in arrears, based on the lease start date. You will simply need to pay the security deposit <\/span><span class=\"NormalTextRun SCXW208150206 BCX0\" data-ccp-parastyle=\"Para text\">(deposit) <\/span><span class=\"NormalTextRun SCXW208150206 BCX0\" data-ccp-parastyle=\"Para text\">to confirm your housing request.<\/span> <\/span> [\/nectar_responsive_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Can I change the date my rent is debited?&#8221;][nectar_responsive_text inherited_font_style=&#8221;default&#8221; text_direction=&#8221;default&#8221;]<span data-contrast=\"auto\">Your debit date cannot be changed. Rent is paid in arrears, meaning at the beginning of each month. <\/span><\/p>\n<p><span data-contrast=\"auto\">If you pay by SEPA direct debit: debit dates vary depending on the residence you are in, between the 5th and the 10th of each month. If you have a specific request regarding your payments, contact us via our contact form.<\/span> [\/nectar_responsive_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;How can I review or settle an unpaid rent balance?&#8221;][nectar_responsive_text inherited_font_style=&#8221;default&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun Highlight SCXW245821974 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW245821974 BCX0\" data-ccp-parastyle=\"Para text\" data-ccp-parastyle-defn=\"{\">To check your situation or settle an unpaid balance, contact us <\/span><span class=\"NormalTextRun SCXW245821974 BCX0\" data-ccp-parastyle=\"Para text\">via our contact form.<\/span><\/span> [\/nectar_responsive_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;What payment methods do you offer?&#8221;][nectar_responsive_text inherited_font_style=&#8221;default&#8221; text_direction=&#8221;default&#8221;]<span data-contrast=\"auto\">Two payment methods are available: direct debit and bank transfer. We recommend direct debit, which makes managing your payments easier. If you have a specific request regarding your payments, contact us via our contact form. <\/span> [\/nectar_responsive_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Why was my direct debit rejected?&#8221;][nectar_responsive_text inherited_font_style=&#8221;default&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun Highlight SCXW94452398 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW94452398 BCX0\" data-ccp-parastyle=\"Para text\" data-ccp-parastyle-defn=\"{\">If you are having an issue with your direct debits, we recommend checking that you have sufficient funds in your bank account. You can also view your payment notice available in your tenant account. If you can\u2019t resolve the situation, don\u2019t hesitate to contact our advisors <\/span><span class=\"NormalTextRun SCXW94452398 BCX0\" data-ccp-parastyle=\"Para text\">via our contact form<\/span> <span class=\"NormalTextRun SCXW94452398 BCX0\" data-ccp-parastyle=\"Para text\">to<\/span><span class=\"NormalTextRun SCXW94452398 BCX0\" data-ccp-parastyle=\"Para text\"> review your situation.<\/span><\/span> [\/nectar_responsive_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;How much is the security deposit?&#8221;][nectar_responsive_text inherited_font_style=&#8221;default&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun SCXW122411125 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW122411125 BCX0\" data-ccp-parastyle=\"Para text\" data-ccp-parastyle-defn=\"{\">The security deposit <\/span><span class=\"NormalTextRun SCXW122411125 BCX0\" data-ccp-parastyle=\"Para text\">(deposit) <\/span><span class=\"NormalTextRun SCXW122411125 BCX0\" data-ccp-parastyle=\"Para text\">depends on the residence you chose. You can find this information on the page of the residence you\u2019re interested in, in the \u201cDetails\u201d tab.<\/span> <span class=\"NormalTextRun SCXW122411125 BCX0\" data-ccp-parastyle=\"Para text\">For more information about the security deposit, please contact the residence you\u2019re interested in.<\/span><\/span> [\/nectar_responsive_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;When will my security deposit be refunded?&#8221;][nectar_responsive_text inherited_font_style=&#8221;default&#8221; text_direction=&#8221;default&#8221;]<span data-contrast=\"auto\">The security deposit (deposit) will be refunded to the account from which the rent was debited within a maximum of one month if the move-out inspection matches the move-in inspection.<\/span><\/p>\n<p><span data-contrast=\"auto\">It will be refunded within two months if damage has been found: in this case, the refund will be made after deductions.<\/span> [\/nectar_responsive_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;I would like the details of my rent receipts\/invoices&#8221;][nectar_responsive_text inherited_font_style=&#8221;default&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun Highlight SCXW206702257 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW206702257 BCX0\" data-ccp-parastyle=\"Para text\" data-ccp-parastyle-defn=\"{\">You can find all your rent receipts in your tenant account. To receive the detailed breakdown of your rent receipts, please contact us <\/span><span class=\"NormalTextRun SCXW206702257 BCX0\" data-ccp-parastyle=\"Para text\">via our contact form.<\/span><\/span> [\/nectar_responsive_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Are reservations paid?&#8221;][nectar_responsive_text inherited_font_style=&#8221;default&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun SCXW69017732 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW69017732 BCX0\" data-ccp-parastyle=\"Para text\" data-ccp-parastyle-defn=\"{\">No, we do not charge for reservation requests.<\/span><\/span> [\/nectar_responsive_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Do I have to pay an application fee?&#8221;][nectar_responsive_text inherited_font_style=&#8221;default&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun SCXW97955949 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW97955949 BCX0\" data-ccp-parastyle=\"Para text\" data-ccp-parastyle-defn=\"{\">No, we do not charge application fees.<\/span><\/span> [\/nectar_responsive_text][\/toggle][\/toggles][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<h2><span style=\"color: #707070;\"><span class=\"TextRun Underlined MacChromeBold SCXW218082013 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW218082013 BCX0\" data-ccp-parastyle=\"Para text\" data-ccp-parastyle-defn=\"{\">FAQ &#8211; Personal area<\/span><\/span><\/span><\/h2>\n[\/vc_column_text][toggles style=&#8221;default&#8221; border_radius=&#8221;none&#8221;][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;I can\u2019t log in despite my credentials&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span data-contrast=\"auto\">Can\u2019t log in to your tenant account anymore?<\/span><\/p>\n<p><span data-contrast=\"auto\">To recover your login details: <\/span><\/p>\n<p><span data-contrast=\"auto\">Click on &#8220;Forgot password&#8221;: <\/span><a href=\"https:\/\/espace.mgellogement.fr\/passe-oublie\"><span data-contrast=\"none\">https:\/\/espace.mgellogement.fr\/passe-oublie<\/span><\/a><\/p>\n<p><span data-contrast=\"auto\">Click on &#8220;Forgot username&#8221;: <\/span><a href=\"https:\/\/espace.mgellogement.fr\/login-oublie\"><span data-contrast=\"none\">https:\/\/espace.mgellogement.fr\/login-oublie<\/span><\/a><\/p>\n<p><span data-contrast=\"auto\">Please note: your username is not your email address.<\/span><\/p>\n<p><span data-contrast=\"auto\">If you are still unable to log in, we recommend contacting our Quality Department by providing as much detail as possible about your situation via our contact form.<\/span> [\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;I don&#8217;t have my login credentials&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span data-contrast=\"auto\">Have you lost your login credentials?<\/span><\/p>\n<p><span data-contrast=\"auto\">To retrieve your login credentials:<\/span><\/p>\n<p><span data-contrast=\"auto\">Click on &#8220;Forgot password&#8221;: <\/span><a href=\"https:\/\/espace.mgellogement.fr\/passe-oublie\"><span data-contrast=\"none\">https:\/\/espace.mgellogement.fr\/passe-oublie<\/span><\/a><\/p>\n<p><span data-contrast=\"auto\">Click on &#8220;Forgot username&#8221;: https:\/\/espace.mgellogement.fr\/login-oublie<\/span><\/p>\n<p><span data-contrast=\"auto\">If you are still unable to log in, we recommend contacting our Quality Department by providing as much detail as possible about your situation via our contact form.<\/span> [\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;I changed my email address, I can&#8217;t recover my password&#8221;][nectar_responsive_text inherited_font_style=&#8221;default&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun Highlight SCXW253084601 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW253084601 BCX0\" data-ccp-parastyle=\"Para text\" data-ccp-parastyle-defn=\"{\">If you no longer have access to your old email <\/span><span class=\"NormalTextRun AdvancedProofingIssueV2Themed SCXW253084601 BCX0\" data-ccp-parastyle=\"Para text\">address<\/span><span class=\"NormalTextRun SCXW253084601 BCX0\" data-ccp-parastyle=\"Para text\">, please contact one of our advisors <\/span><span class=\"NormalTextRun SCXW253084601 BCX0\" data-ccp-parastyle=\"Para text\">via our contact form<\/span><span class=\"NormalTextRun SCXW253084601 BCX0\" data-ccp-parastyle=\"Para text\">. They will be able to assist you in receiving a new password.<\/span><\/span> [\/nectar_responsive_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;How do I change my password?&#8221;][nectar_responsive_text inherited_font_style=&#8221;default&#8221; text_direction=&#8221;default&#8221;]<span data-contrast=\"auto\">Do you want to change or reset your password?<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">Click on &#8220;Forgot password&#8221;, <\/span><\/li>\n<li><span data-contrast=\"auto\">Enter your username,<\/span><\/li>\n<li><span data-contrast=\"auto\">You will receive an email containing a temporary password.<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Access your tenant area: https:\/\/espace.mgellogement.fr\/login<\/span> [\/nectar_responsive_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Where can I find my documents?&#8221;][nectar_responsive_text inherited_font_style=&#8221;default&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun SCXW122274678 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW122274678 BCX0\" data-ccp-parastyle=\"Para text\" data-ccp-parastyle-defn=\"{\">Need to access your documents? Find your rent due notice and rent receipts (available on the 15th of each month) directly in your personal space.<\/span> <span class=\"NormalTextRun SCXW122274678 BCX0\" data-ccp-parastyle=\"Para text\">Log in<\/span><span class=\"NormalTextRun SCXW122274678 BCX0\" data-ccp-parastyle=\"Para text\">: <\/span><span class=\"NormalTextRun SCXW122274678 BCX0\" data-ccp-parastyle=\"Para text\">https:\/\/espace.mgellogement.fr\/login<\/span><\/span> [\/nectar_responsive_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;How do I send you my documents?&#8221;][nectar_responsive_text inherited_font_style=&#8221;default&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun SCXW6174179 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW6174179 BCX0\" data-ccp-parastyle=\"Para text\" data-ccp-parastyle-defn=\"{\">You can send us your documents <\/span><span class=\"NormalTextRun SCXW6174179 BCX0\" data-ccp-parastyle=\"Para text\">via your personal space.<\/span><\/span> [\/nectar_responsive_text][\/toggle][\/toggles][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<h2><span style=\"color: #707070;\"><span class=\"TextRun Underlined MacChromeBold SCXW218082013 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW218082013 BCX0\" data-ccp-parastyle=\"Para text\" data-ccp-parastyle-defn=\"{\">FAQ &#8211; Contact Us<\/span><\/span><\/span><\/h2>\n[\/vc_column_text][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<h3><span style=\"color: #707070;\"><span class=\"TextRun Underlined MacChromeBold SCXW218082013 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW218082013 BCX0\" data-ccp-parastyle=\"Para text\" data-ccp-parastyle-defn=\"{\">Contact by email<\/span><\/span><\/span><\/h3>\n[\/vc_column_text][toggles style=&#8221;default&#8221; border_radius=&#8221;none&#8221;][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;What is your contact email address?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span data-contrast=\"auto\">We no longer have a contact email address; please contact the regional teams via our contact form.<\/span><\/p>\n<p><span data-contrast=\"auto\">Our teams will get back to you as soon as possible. During peak periods, from July to the end of September, response times may be slightly longer.<\/span> [\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Do you have a phone number?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span data-contrast=\"auto\">We no longer have a phone number; please contact the regional teams via our contact form.<\/span><\/p>\n<p><span data-contrast=\"auto\">Our teams will get back to you as soon as possible. During peak periods, from July to the end of September, response times may be slightly longer.<\/span> [\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;How do I contact the concierge?&#8221;][nectar_responsive_text inherited_font_style=&#8221;default&#8221; text_direction=&#8221;default&#8221;]<span data-contrast=\"auto\">There is no concierge in the MGEL Logement residence; <\/span><span data-contrast=\"auto\">please contact the regional teams via our contact form.<\/span><\/p>\n<p><span data-contrast=\"auto\">Our teams will get back to you as soon as possible. During peak periods, from July to the end of September, response times may be slightly longer.<\/span> [\/nectar_responsive_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;I want to contact a residence&#8221;][nectar_responsive_text inherited_font_style=&#8221;default&#8221; text_direction=&#8221;default&#8221;]<span data-contrast=\"auto\">Please contact the regional teams via our contact form.<\/span><\/p>\n<p><span data-contrast=\"auto\">Our teams will get back to you as soon as possible. During peak periods, from July to the end of September, response times may be slightly longer.<\/span> [\/nectar_responsive_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;I want to cancel an appointment&#8221;][nectar_responsive_text inherited_font_style=&#8221;default&#8221; text_direction=&#8221;default&#8221;]<span data-contrast=\"auto\">If you wish to cancel your appointment for the entry or exit inventory of your accommodation, or to cancel a scheduled intervention in your accommodation, please contact the email address provided to you when the appointment was arranged. <\/span><\/p>\n<p><span data-contrast=\"auto\">Failing that, you can also contact the MGEL Logement teams via our contact form.<\/span> [\/nectar_responsive_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;How do I exercise my GDPR rights?&#8221;][nectar_responsive_text inherited_font_style=&#8221;default&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun Highlight SCXW24782155 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW24782155 BCX0\" data-ccp-parastyle=\"Para text\" data-ccp-parastyle-defn=\"{\">For any GDPR-related request, please do not hesitate to contact the Data Protection service <\/span><span class=\"NormalTextRun SCXW24782155 BCX0\" data-ccp-parastyle=\"Para text\">via our contact form.<\/span><\/span> [\/nectar_responsive_text][\/toggle][\/toggles][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<h3><span style=\"color: #707070;\"><span class=\"TextRun Underlined MacChromeBold SCXW218082013 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW218082013 BCX0\" data-ccp-parastyle=\"Para text\" data-ccp-parastyle-defn=\"{\">Complaints<\/span><\/span><\/span><\/h3>\n[\/vc_column_text][toggles style=&#8221;default&#8221; border_radius=&#8221;none&#8221;][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;I want to make a complaint&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span data-contrast=\"auto\">We are sorry that we did not meet your expectations. <\/span><\/p>\n<p><span data-contrast=\"auto\">How would you like to submit your complaint?<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"-\" data-font=\"Aptos\" data-listid=\"11\" data-list-defn-props=\"{\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">By email<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">You can send your complaint request via our contact form.<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"-\" data-font=\"Aptos\" data-listid=\"11\" data-list-defn-props=\"{\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">By post<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">You can send your complaint request to the following postal address: Service Qualit\u00e9 &#8211; 35 cours L\u00e9opold, CS 2408 &#8211; 54042 NANCY Cedex.<\/span> [\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;When will my complaint be answered?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun Highlight SCXW46839571 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW46839571 BCX0\" data-ccp-parastyle=\"Para text\" data-ccp-parastyle-defn=\"{\">Whether you sent your complaint by email or by post, you will receive an acknowledgment of receipt from the Quality Department 10 working days after sending your complaint. We will get back to you with the necessary information within a maximum of 2 months, depending on the peak period (high traffic between July and September) and your situation. If you have not received an acknowledgment of receipt within 10 working days, please do not hesitate to contact us<\/span> <span class=\"NormalTextRun SCXW46839571 BCX0\" data-ccp-parastyle=\"Para text\">via<\/span><span class=\"NormalTextRun SCXW46839571 BCX0\" data-ccp-parastyle=\"Para text\"> our contact form.<\/span><\/span> [\/vc_column_text][\/toggle][\/toggles][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<h3><span style=\"color: #707070;\"><span class=\"TextRun Underlined MacChromeBold SCXW218082013 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW218082013 BCX0\" data-ccp-parastyle=\"Para text\" data-ccp-parastyle-defn=\"{\">Contact by post<\/span><\/span><\/span><\/h3>\n[\/vc_column_text][toggles style=&#8221;default&#8221; border_radius=&#8221;none&#8221;][toggle color=&#8221;Default&#8221; heading_tag=&#8221;default&#8221; heading_tag_functionality=&#8221;default&#8221; title=&#8221;To which postal address can I send you my documents?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<span class=\"TextRun SCXW11790146 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW11790146 BCX0\" data-ccp-parastyle=\"Para text\" data-ccp-parastyle-defn=\"{\">If you wish to send us your documents, you can send them to <\/span><span class=\"NormalTextRun SCXW11790146 BCX0\" data-ccp-parastyle=\"Para text\">35 cours L\u00e9opold, CS 2408 &#8211; 54042 NANCY Cedex<\/span><span class=\"NormalTextRun SCXW11790146 BCX0\" data-ccp-parastyle=\"Para text\">. For your information, we do not welcome the public.<\/span><\/span> [\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; equal_height=&#8221;yes&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_color=&#8221;#ffffff&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;0&#8243; bottom_padding=&#8221;37&#8243; left_padding_desktop=&#8221;70&#8243; right_padding_desktop=&#8221;70&#8243; bottom_padding_phone=&#8221;10&#8243; left_padding_phone=&#8221;0&#8243; right_padding_phone=&#8221;0&#8243; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; row_position_desktop=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; 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column_padding_position=&#8221;all&#8221; flex_gap_desktop=&#8221;10px&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; centered_text=&#8221;true&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;2\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; gradient_type=&#8221;default&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<h4><span style=\"color: #707070;\"><strong>A question about our student residences?<\/strong><\/span><\/h4>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1747050602493{margin-top: -25px !important;}&#8221; text_direction=&#8221;default&#8221;]<span style=\"color: #333333;\">Fill out the form, and our team will get back to you as soon as possible<\/span>[\/vc_column_text][nectar_btn size=&#8221;jumbo&#8221; button_style=&#8221;regular&#8221; button_color_2=&#8221;Extra-Color-1&#8243; color_override=&#8221;#d2430e&#8221; solid_text_color_override=&#8221;#ffffff&#8221; icon_family=&#8221;none&#8221; text=&#8221;Get in touch&#8221; url=&#8221;#&#8221; css_animation=&#8221;fadeIn&#8221;][\/vc_column_inner][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; flex_gap_desktop=&#8221;10px&#8221; column_element_direction_desktop=&#8221;default&#8221; 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