FAQ

Interested in student housing and want to know if anything is available? Submit a pre-booking request on the page of the residence of your choice. Once your request has been submitted, be sure to check your emails to create your tenant account. We will get back to you within 7 business days.
Discover our residences

The rent amount varies depending on the residence, the type of accommodation, and its size. You can view the rent details by selecting the residence of your choice, then going to the “Accommodation” tab. Prices are shown per month, excluding utilities and including utilities. The details of the utilities are also specified.
Discover our residences

Only some of our residences offer flatsharing.
Here are the ones that do:

Residence Le Gec in Nancy
Residence Les Alix in Nancy
Residence Quai 207 in Reims
Residence Louise in Strasbourg
Residence Loti in Rennes
Residence La Maine in Angers
Residence Pasteur in Metz

Not all of our residences accept flatsharing. Here are the details of the residences that offer flatsharing:

• Residence Les Alix in Villers-lès-Nancy: we accept a maximum of 3 flatmates per apartment in this residence.
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• Residence Louise in Strasbourg: We accept a maximum of 2 flatmates per apartment in this residence
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• Residence de la Maine in Angers: We accept a maximum of 2 or 3 flatmates per apartment in this residence.
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• Residence Le Gec in Nancy: We accept a maximum of 4 or 5 flatmates per apartment in this residence.
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• Residence Quai 207 in Reims: We accept a maximum of 2 flatmates per apartment in this residence.
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• Residence Loti in Rennes: We accept a maximum of 2 flatmates per apartment in this residence.
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• Residence Pasteur in Metz: We accept a maximum of 3 flatmates per apartment in this residence.
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You can find photos of our apartments directly on the page for each residence. We can provide additional photos when you submit your housing request.

No, it is not possible to visit the apartments before submitting a rental request.

• A T1 apartment: accommodation made up of a single main room that includes the living area, sleeping area, and kitchenette. The bathroom and toilet are separate.

• A T1 bis apartment: accommodation with a large main room, generally larger than 22 or 25 m² depending on the residence. This layout often makes it possible to create a sleeping area separate from the rest of the living space, without having a true second enclosed room.

• A T2 apartment: made up of two main rooms: a living room (often with a kitchenette) and a separate bedroom, offering a clearer separation between living and sleeping areas.

• A T3 apartment: includes three main rooms, generally a living room and two separate bedrooms. This type of accommodation is particularly suitable for flatsharing or couples.

• A T4 apartment: made up of four main rooms, most often a living room and three separate bedrooms, ideal for flatsharing.

• A T5 apartment: made up of five main rooms, most often a living room and four separate bedrooms, ideal for flatsharing.

• A T6 apartment: made up of six main rooms, most often a living room and five separate bedrooms, ideal for flatsharing.

Do you want to know the size of a specific apartment?
On the residence page, go to the “Accommodation” tab to see the detailed sizes by accommodation type.

Our apartments are not furnished, but they are equipped. This means they do not include a mattress, bed linen, kitchen utensils, or a cleaning kit—except in the Louise residence in Strasbourg and the Relais de Chelles residence in Brou-sur-Chantereine, where these items are provided.

Your rent includes the following:

• base rent,

• utilities (water, electricity in the apartments for some residences, maintenance of common areas, household waste tax, heating for some residences, etc.),

• additional fees (apartment equipment),

Depending on the residence, you may also benefit from options such as access to a coin-free laundry room, high-speed internet, a gym, a coworking room, etc. These services are paid and can be added to the rent at the tenant’s request. Check the “Included” and “Options” tabs on your residence page to see the available services.

A PRM apartment (Person with Reduced Mobility) is accommodation designed to meet accessibility standards for people with disabilities.
In some of our residences, you will find PRM ramps and elevators.

You can find your residence’s house rules in your sublease contract or on the notice board inside the residence.

Use of the common rooms is reserved for tenants. If you notice someone who should not be in the residence, don’t hesitate to contact the MGEL Logement regional teams.

Some of our services are included in the rent price, others are extra. Check the “Included” and “Options” tabs on the page for your residence to see the available services.

If you didn’t subscribe to the options available in your residence at the time of your reservation, contact the MGEL Logement regional teams via our contact form.

Any option you subscribe to is valid for the entire duration of the lease and cannot be cancelled before it ends

Routine repairs and regular maintenance of the apartment are the tenant’s responsibility. This includes in particular:

• The replacement of light bulbs, neon tubes, and batteries (remote controls, detectors, parking transmitters, etc.).

• Maintenance and cleaning of equipment (extractor hood, traps, seals, ventilation, etc.).

• Unblocking drains and pipes in case of blockage.

• The replacement of fuses and resetting the electrical panel.

• Maintenance of the water heater (forced start, simple adjustments).

• Minor plumbing : tightening seals, replacing hoses, tap aerators, etc.

• The replacement of lost keys, badges, and Vigiks.

• The replacement of broken windows following clumsiness or misuse.

• Treatment of pests (fleas, cockroaches, bedbugs, etc.), except infestations linked to the building.

• Minor repairs, maintenance, and normal use of essential equipment provided in the apartment, such as:

• Refrigerator (cleaning, defrosting, routine maintenance)

• Bed base (proper use, replacement if damaged through use)

• Cooktop (maintenance, cleaning, proper use)

• Desk, chairs, shelves, furniture (maintenance, tightening screws, replacement in case of breakage due to use)

If your keys are lost or stolen, here are the steps to follow:

1. File a loss or theft report at the nearest police station.
2. Contact your home insurance provider to inform them of the situation.
3. Report the incident to the MGEL Logement regional teams.
4. Call a locksmith if necessary (lost keys, jammed lock, or slammed door). The cost is your responsibility. The cylinder must be part of our key system; it is preferable to request an opening without changing it, as any change will be billed by MGEL Logement.

If your parking remote no longer works, replacing the battery is your responsibility.

Depending on the installed model, replacing the battery or the detector is your responsibility.

1. Turn off the water supply to the affected fixture (toilet, sink, etc.).
2. If the leak is severe, shut off the apartment’s main water supply (often in a technical cupboard in the hallway).
3. If you can’t turn off the water, call the fire department immediately.
4. Inform the MGEL Logement teams via the contact form about the situation and report the claim to your insurance for any potential damage.

In case of a major leak or risk to the electrical installation, contact an emergency plumber (number displayed at the entrance to your residence) and also call the fire department if necessary.

Replacing the Vigik or magnetic card is your responsibility.

Pest control is a tenant charge. Inform the MGEL Logement teams so a company can come out at your expense, or contact a company of your choice.

You should contact your EDF or UEM agency (for Metz) after the move-out inspection to stop billing only. Under no circumstances should you have your meter disconnected.

Problem with your internet box
Contact your provider SFR (number displayed at the entrance to your residence).

Wi-Fi issue in some residences (Grands Moulins bât B, Pasteur, Faubourg de Pierre)
Contact the MGEL Logement teams via our contact form; the intervention will be free of charge.

Call the fire department immediately: 18 or 112.

General outage in the neighborhood or building
Contact Enedis, the electricity network operator.

Outage limited to your apartment

1. First check your electrical panel.
2. If the issue persists, contact an electrician (number displayed at the entrance to your residence).

To submit a request, go to the page of the residence you’re interested in and follow the pre-booking steps.

Here is the list of documents to provide:

• For the tenant: an ID document, a certificate of enrollment, and the latest personal tax notice, or your parents’ if you are still attached to their tax household. For young professionals and apprentices, you must also provide the employment or apprenticeship contract.

• For the guarantor: if the guarantor is a legal entity, the Visale guarantee document is required. If the guarantor is an individual, you must provide their ID, their last three payslips, proof of address, and their latest tax notice.

A guarantor is someone who agrees to pay the rent if the tenant fails to pay. A guarantor is required to submit a housing request in our residences.

If the guarantor is an individual (a parent or someone else), you must provide a copy of their ID as well as their latest tax notice.

Don’t have an individual or corporate guarantor? Discover the Visale guarantee

We commit to responding to your housing request within 7 business days. However, some applications may be submitted to a Housing Allocation Committee (CAL), which can extend processing time. If your request needs to go through the CAL, you will be informed by email.

In high-demand areas such as Île-de-France, Strasbourg, Rennes, and Angers, the response time may be reduced to 3 business days. After 3 to 7 business days depending on your region, and without a response from us, you can consider that your application has been refused.

If the lease has not yet been signed, you can cancel your rental by contacting our MGEL Logement regional teams via the contact form.

After the lease is signed, the tenant must give notice of departure by registered letter to the following address: 35 cours Léopold, CS 2408 – 54042 NANCY Cedex. The notice period varies depending on the geographical area and whether the accommodation is furnished or not: it is 1 or 3 months. During this notice period, the tenant remains liable for the rent.

The minimum rental duration is usually 1 year. However, in exceptional cases, we may accept rental contracts shorter than 1 year on a case-by-case basis, depending on availability.

Our housing is reserved for students, apprentices, and young professionals under 30. Here are a few special cases:

• Couples can only rent apartments with multiple bedrooms, and each person must sign a lease.
• Minors in their 18th year can apply if both parents sign the contract.
• Young professionals, whether MGEL employees or not, and students in apprenticeship programs can also apply.

If you are no longer a student or are over 30, you cannot keep the apartment.

The inspection report is a mandatory document that details the equipment and the overall condition of the apartment. It is carried out by an MGEL Logement representative and the future tenant or their representative. This document serves as a reference to compare the condition of the apartment at move-in and move-out. It helps determine whether the security deposit will be returned to the tenant at the end of the lease.

The move-in inspection can be carried out from the first day of the rental contract, Monday to Friday, during MGEL Logement office opening hours, excluding Saturdays, Sundays, and public holidays. The regional MGEL Logement teams will contact you to schedule an appointment.

You can appoint a third party to represent you. They must come with a power of attorney, a copy of your ID, and their own ID

The inspection report will be sent by email to the address you provided when your rental application was created. Please note that it takes an average of 7 days to receive a copy of the inspection report. If you do not receive it, don’t hesitate to contact the regional MGEL Logement teams via our contact form.

Any issue not detected during the move-in inspection must be reported within 20 days by registered letter with acknowledgment of receipt to the following address: 35 cours Léopold, CS 2408 – 54042 NANCY Cedex.

You must notify us of your intention to leave your apartment at the earliest one month before the end of your contract and at the latest on the last day of it. This notification must be made by registered letter sent to 35 cours Léopold, CS 2408 – 54042 NANCY Cedex.

Once your letter has been received, you can schedule an appointment with the MGEL Logement regional teams, Monday to Friday, during office opening hours, excluding Saturdays, Sundays, and public holidays.

The notice period is 1 month for furnished accommodation and 3 months for unfurnished (equipped) accommodation, depending on the residence concerned. There is an exception for the residences in Strasbourg, Mulhouse, and Paris, where the notice period remains 1 month.

If you believe your apartment needs to be restored at your expense before you leave, contact the MGEL Logement regional teams for a visit. Any disputed points can then be discussed and resolved before your departure.

Yes, our residences are eligible for APL or ALS. You can apply directly on the CAF website. The CAF rent certificate will be given to you when the contract is signed.

Housing assistance is paid directly to MGEL Logement and deducted from your rent and utilities.

The first month of the rental corresponds to a waiting month according to the CAF. Housing assistance is therefore not paid for this first month, except in the case of continuity between two rental contracts. For more information, see the CAF website: APL and housing assistance.

If your assistance has not been deducted, we recommend contacting your CAF to check your situation.

The adjustment will be applied to your tenant account and deducted from your next rent payments until the adjustment is complete. Processing time depends on the CAF.

Send a request via the contact form to the MGEL Logement regional teams for your residence. It will be accepted subject to:

• an up-to-date file (rent paid),
• compliance with the house rules and staff,
• the current apartment being in impeccable condition,
• and availability in the desired residence.

To terminate your contract, you must send a registered letter with acknowledgment of receipt to MGEL Logement’s head office, to the address indicated on your contract or to: 35 cours Léopold, CS 2408 – 54042 NANCY Cedex.

The notice period depends on the residence and the type of accommodation. In high-demand areas, such as Strasbourg, Paris, or Bordeaux, it is 1 month. In non-high-demand areas, such as Mulhouse, Metz, Nancy, Audun-le-Tiche, Reims, Angers, or Rennes, it is 3 months.

There is an exception for the Laudine residence in Reims: although it is in a non-high-demand area, as its apartments are furnished, the notice period is reduced to 1 month.

Depending on your situation, and subject to valid supporting documents, the notice period may also be reduced to 1 month.

To change your bank details (RIB), your last name, your first name, or your contact details, please contact us via our contact form.

For your information, it is mandatory to insure your apartment and provide proof of tenant insurance before the move-in inspection.

No, you must use the rented premises strictly for residential purposes. No craft, commercial, or professional activity is allowed within our residences.

Pets are not recommended given the size of the apartments, but they are not prohibited. Pets can cause tenancy disturbances and damage to the apartment; in both cases, the occupant will be held responsible.

The lease contract gives the occupant the right to host friends and/or family at home. However, be mindful of overcrowding if the “invitation” is to last over time.

Your MGEL apartment is your primary residence, so you commit to occupying the premises personally. Any subletting or transfer of the lease, even free of charge, is prohibited.

The minimum rental duration is usually 1 year. However, in exceptional cases, we may accept rental contracts shorter than 1 year on a case-by-case basis, depending on availability.

To verify your bank details, please contact us via our contact form.

Payment in arrears: rent is paid once the month has ended. 

For example: your September rent will be paid on October 10, your January rent will be paid on February 10, so it is normal to be debited for one month’s rent the month after the end of your lease (example: your lease ends on 08/31, your August rent will be paid on September 10).

Can’t log in to your tenant account anymore?

To recover your login details:

Click on “Forgot password”: https://espace.mgellogement.fr/passe-oublie

Click on “Forgot username”: https://espace.mgellogement.fr/login-oublie

Please note: your username is not your email address.

If you are still unable to log in, we recommend contacting our Quality Department by providing as much detail as possible about your situation via our contact form.

Have you lost your login credentials?

To retrieve your login credentials:

Click on “Forgot password”: https://espace.mgellogement.fr/passe-oublie

Click on “Forgot username”: https://espace.mgellogement.fr/login-oublie

If you are still unable to log in, we recommend contacting our Quality Department by providing as much detail as possible about your situation via our contact form.

We no longer have a contact email address; please contact the regional teams via our contact form.

Our teams will get back to you as soon as possible. During peak periods, from July to the end of September, response times may be slightly longer.

We no longer have a phone number; please contact the regional teams via our contact form.

Our teams will get back to you as soon as possible. During peak periods, from July to the end of September, response times may be slightly longer.

We are sorry that we did not meet your expectations.

How would you like to submit your complaint?

• By email

You can send your complaint request via our contact form.

• By post

You can send your complaint request to the following postal address: Service Qualité – 35 cours Léopold, CS 2408 – 54042 NANCY Cedex.

Whether you sent your complaint by email or by post, you will receive an acknowledgment of receipt from the Quality Department 10 working days after sending your complaint. We will get back to you with the necessary information within a maximum of 2 months, depending on the peak period (high traffic between July and September) and your situation. If you have not received an acknowledgment of receipt within 10 working days, please do not hesitate to contact us via our contact form.

If you wish to send us your documents, you can send them to 35 cours Léopold, CS 2408 – 54042 NANCY Cedex. For your information, we do not welcome the public.